Customers Protection

CUSTOMERS PROTECTION

As a major retailer of digital products, ClickBank provides clients and customers with product return and refund processing services. The default return period for products sold through ClickBank is 60 days.

ClickBank will allow products to be returned within 60 days from the date of purchase for a full refund to the customer. After 60 days all sales are final.

RETURN AND CANCELLATION POLICY FAQ

1. WHAT IS CLICKBANK’S RETURN POLICY?

Our official return policy for all ClickBank products is as follows:

ClickBank will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period. After 60 days all sales are final.

2. DO ANY CLICKBANK PRODUCTS HAVE A DIFFERENT RETURN POLICY?

Our vendors are not permitted to make any guarantee that conflicts with our return policy. However, we have an enormous inventory of products and it can be difficult to monitor all of them all the time. If you find a product with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

3. WHAT IS CLICKBANK’S CANCELLATION POLICY FOR RECURRING BILLING PRODUCTS?

The customer may cancel their recurring billing subscription products at any time.

4. WHAT IS THE DIFFERENCE BETWEEN A REFUND AND A CANCELLATION?

If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 60 day return period. A refund on a recurring billing product will also result in a cancellation.

If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future rebills.

5. HOW ARE CUSTOMER INQUIRIES HANDLED?

When a customer reaches us by phone or email, our first response is to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.

Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.

6. WHAT ABOUT CUSTOMERS WHO TRY TO ABUSE THE RETURN POLICY?

Customers requesting serial or repeated returns will be blocked from making further purchases. Customers that violate the terms of use of the product may have their right of return revoked.

7. WHAT IS THE POLICY FOR RETURNS REQUESTED WITHIN 60 DAYS?

Customers requesting a return within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.

Vendors requesting a return within 60 days of purchase will have their request reviewed and usually approved by our customer service team.

8. WHAT IS THE POLICY FOR RETURNS REQUESTED AFTER 60 DAYS?

Customers requesting a return after 60 days will be directed to the vendor for technical support. Vendors may request a return, on behalf of customers, of any purchase up to 90 days after the date of the ClickBank customer’s purchase.

9. IS THERE ANY OTHER REASON WHY A SALE MIGHT BE REVERSED?

ClickBank has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.